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Frequently Asked Questions

Frequently asked questions are generated from the users of the system and will sometimes change as needed.

Scheduling@Cornell Temporarily View-Only

The University has an overwhelming interest in ensuring appropriate 25Live spaces are available for fall classes before any other scheduling occurs. For that reason, access to 25Live is temporarily view-only.

Who can log in to Scheduling@Cornell?

  • Any member of the Cornell community with a valid NetID is now able to log into the University's Scheduling tool.
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How do you authenticate into Scheduling@Cornell?

  • Scheduling@Cornell uses a single-sign-on and requires you to log into CU Web Login.
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Is Scheduling@Cornell a browser-based tool?

How do you log in to Scheduling@Cornell?

How do you cancel a request in Scheduling@Cornell?

  • Before an Event Registration Form is submitted, you need to contact the location's Scheduler.  To find out who your location(s) Scheduler is, go into your Events Details, your Scheduler will be listed.

  • After an Event Registration Form has been submitted, you will need to speak with the Event Final Approver.  Please contact the Event Final Approver at Conference and Event Services, 206 Robert Purcell Community Center, 607-253-8368, or scheduling@cornell.edu.
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How do you fix the problem of seeing old data when using Scheduling@Cornell?

  • There are many ways to "refresh" Scheduling@Cornell.  Scheduling@Cornell offers many ways of refreshing data while logged into the tool.

    • At the top of each section header, there is a refresh icon, resembles an arrow going around a circle.  Remember to select the refresh icon for each section you are reviewing; there might be two or more refresh section icons displayed on one page.
  • When you're done using web sites that require Cornell authentication, clear your credentials by closing ALL your browser windows and exiting your browser.
  • Cached information can help websites load faster, but it can also prevent you from seeing the most up-to-date version of a webpage; in some cases, it can also cause the webpage to load improperly or fail to load at all. You can clear the cache in all popular browsers, including Chrome, Firefox, Edge, Internet Explorer, and Safari.
    • Google Chrome Desktop
      1. Open Google Chrome, which resembles a red, yellow, green, and blue sphere.
      2. Select the menu icon. It's in the top-right corner of the screen. A drop-down menu will appear.
      3. Select More Tools. This option is near the bottom of the drop-down menu. Selecting it prompts a pop-out menu to appear.
      4. Select Clear browsing data. It's in the pop-out menu. Doing so opens a window with data-clearing options.
      5. Select a time range. Select the Time range box, then select All time in the drop-down menu to ensure that all cached images and files are cleared.
        1. You can also select a different option (e.g., Last hour) if you like.
      6. Check the Cached images and files box. It's in the middle of the window.
        1. If this box is already checked, skip this step.
        2. You can uncheck every other box on this page if you're only trying to clear the cache.
      7. Select Clear Data.  This blue button is in the bottom-right corner of the window. Doing so clears Google Chrome's cache.
    • Google Chrome on Mobile
      1. Select the Chrome app icon, which resembles a red, yellow, green, and blue sphere icon.
      2. Select the menu icon. It's in the top-right corner of the screen. A drop-down menu will appear.
      3. Select History. This option is in the drop-down menu.
      4. Select Clear Browsing Data.  It's in the lower-left corner of the screen.
        1. On Android, this option is near the top of the screen.
      5. Select Cached Images and Files to select the option. You should see a blue checkmark appear next to it.
        1. If there's already a blue checkmark next to this option, skip this step.
        2. You can uncheck every other box on this page if you're only trying to clear the cache.
      6. Select Clear Browsing Data. It's at the bottom of the screen.
        1. On Android, select CLEAR DATA here.
      7. Select Clear Browsing Data when prompted.  Doing so will clear the cache for Chrome.
        1. On Android, select CLEAR when prompted.
      8. Instructions with other browsers
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What are the two different interfaces in the Scheduling tool?

  • Instructions for the Pro Interface
    The Pro interface is robust and designed for users who participate in more complex campus events scheduling activities.

  • Instructions for the Scheduling Interface
    The Scheduling interface is for quick scheduling and mobile devices; a mobile device will be sent to this link automatically. Scheduling is intended for casual or infrequent users who need a lightweight tool to search locations and submit basic reservation requests.
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How do you enlarge text in Scheduling@Cornell?

  • If you have trouble seeing elements of this web application, please try some of the following adjustments. Enlarge text Android devices, iOS devices, and most modern desktop browsers allow you to enlarge text size. Please note that these changes may be lost when you open a new browser tab/window or re-open your browser.

    • To enlarge text on Android devices (Samsung, Google, etc.)
      • Tap the Settings icon
      • Tap the Display option and go to Advanced
      • In the Font section, tap the Font size option
      • In the new window, adjust the slider to your desired text size
    • To enlarge text on iOS devices (iPhones, iPads)
      • Open the Settings app
      • Search for Accessibility or go to General and then Accessibility
      • Tap to open the Larger Text menu item
      • Use the slider at the bottom to choose the desired text size, or turn on the Larger Accessibility Sizes to be able to choose even larger options
    • To enlarge text on most desktop web browsers
      • Most browsers will have options in the menu bar
      • Or, press "Ctrl +" on your PC keyboard
      • Or, press "Command +" on an Apple MacOS keyboard
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Where is the Availability Grid in Scheduling@Cornell?

How do I contact Scheduling Support?